When a campaign isn't sending messages to the intended recipients, there could be several potential issues to troubleshoot:
- Verify Webhook Configuration: Double-check the webhook configuration for your SaleBot campaign: https://prnt.sc/lZZIKAc1MtF1. Ensure that the webhook URL is correct and that it's pointing to the right endpoint to handle incoming messages. Verify that the webhook has the necessary permissions to perform the actions required for the SaleBot campaign. This includes permissions for updating message template quality, message template status, and sending messages. Please check the following screenshot: https://prnt.sc/GHk4Ku3sdV7-
-
Check Recipient List: Ensure that the recipient list is correctly populated and that the intended recipients are included. Please check the following screenshot: https://prnt.sc/-lp2HdKM2Kyf
-
Check Campaign Content: Review the text of your messages to ensure they comply with the platform's guidelines. Avoid using any language or keywords that could be flagged as spam or violate platform policies. If your messages include media files such as images, videos, or audio recordings, ensure that they meet the platform's requirements in terms of file size, format, and content. Check that the media files are not corrupted or improperly formatted, as this could prevent them from being sent successfully. write it like a paragraph.
By following these steps, you should be able to identify and address any issues with your SaleBot campaign's webhook configuration, potentially resolving the problem of messages not being sent.